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Impressed with the latest security features (Shield needs work)
What do you like best about the product?
All in all, lately there have been quite a few improvements (beta features), especially around security. As a customer, it gives a lot of confidence that the service is being actively improved.
Specific features I really like:
- Location Context. If you only operate from certain countries, this is a quick no-brainer to turn on. You can customise with access groups to further limit (e.g., all your devs are based in the UK, whilst the sales team is based in the US).
- Device Posture. It's easy to create policies like "only allow Windows 11+, with Defender, and Full Disk Encryption" to connect to the VPN or to specific subnets.
- "Device Verification with Learn and Enforce" + "Device allowances number" + "device posture" makes sure that only the devices you want are allowed on the VPN.
- "DNS Logs" paired with "Log Streaming" is great for forwarding vpn logs to a centralized SIEM for alerting and investigations.
- It integrates well with Google as the IDP with SAML. Also, the mapping of IdP groups to OpenVPN Groups, which you can then use to restrict access to specific subnets (e.g., members of [email protected] have access to subnets X & Z, whilst members of [email protected] can access subnets X, Z, & Y).
- Shield, which does some filtering even with split tunneling turned on. More on improvements later.
- Good how-to guides and great & prompt support from the engineers!
Specific features I really like:
- Location Context. If you only operate from certain countries, this is a quick no-brainer to turn on. You can customise with access groups to further limit (e.g., all your devs are based in the UK, whilst the sales team is based in the US).
- Device Posture. It's easy to create policies like "only allow Windows 11+, with Defender, and Full Disk Encryption" to connect to the VPN or to specific subnets.
- "Device Verification with Learn and Enforce" + "Device allowances number" + "device posture" makes sure that only the devices you want are allowed on the VPN.
- "DNS Logs" paired with "Log Streaming" is great for forwarding vpn logs to a centralized SIEM for alerting and investigations.
- It integrates well with Google as the IDP with SAML. Also, the mapping of IdP groups to OpenVPN Groups, which you can then use to restrict access to specific subnets (e.g., members of [email protected] have access to subnets X & Z, whilst members of [email protected] can access subnets X, Z, & Y).
- Shield, which does some filtering even with split tunneling turned on. More on improvements later.
- Good how-to guides and great & prompt support from the engineers!
What do you dislike about the product?
At the moment, "Shield" seems to be targeting metrics more than security. Domains and traffic only show aggregated data, useful for stats and trends, but it lacks the granularity that would make it useful during an incident response.
For example: Shield > Overview > Blocked traffic: only shows the category "Vulnerability/Exploits" and, when double-clicked, it shows the device name (useful), a percentage (useful for stats but not for investigations), a count (marginally useful for investigations as you can determine how many users hit it), but the most important aspects are missing: which domain was being resolved and when it was visited (or resolved). I'd like better visibility of which specific domains each user/device has visited, with timestamps, which would greatly help incident responses. Ideally, you would have:
{
timestamp (currently missing),
domain (currently missing),
reason for blocking/flagging/severity/class (present but needs improvements),
device_id (present),
user_id (present)
}
And I'd love those entries to then be forwardable to an external SIEM via the Log Forwarding.
For example: Shield > Overview > Blocked traffic: only shows the category "Vulnerability/Exploits" and, when double-clicked, it shows the device name (useful), a percentage (useful for stats but not for investigations), a count (marginally useful for investigations as you can determine how many users hit it), but the most important aspects are missing: which domain was being resolved and when it was visited (or resolved). I'd like better visibility of which specific domains each user/device has visited, with timestamps, which would greatly help incident responses. Ideally, you would have:
{
timestamp (currently missing),
domain (currently missing),
reason for blocking/flagging/severity/class (present but needs improvements),
device_id (present),
user_id (present)
}
And I'd love those entries to then be forwardable to an external SIEM via the Log Forwarding.
What problems is the product solving and how is that benefiting you?
It's a VPN, so grants users remote access to (cloud) infra. It's easy to deploy, seems to consistently improve its security features, great (human!) support, and it's quite cost-effective
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Very Satisfied
What do you like best about the product?
THey went beyond the call to solve my issue.
What do you dislike about the product?
I don't have a bad experience. My route was a bit out of date and I was unable to use the service.
What problems is the product solving and how is that benefiting you?
Remote access to an industrial PLC and Webserver. They were not able to help as the router was a lower version
Fast, helpful and stress free
What do you like best about the product?
When contacting their agents the process went very well and I was really pleased with how the situation was dealt with.
What do you dislike about the product?
Not much really - more features would be nice but Enhancement requests are always round the corner!
What problems is the product solving and how is that benefiting you?
I had an error on retrieving information based on observed domains and they managed to help me solve the issue through the engineers.
Convenient and effective model
What do you like best about the product?
1. Intuitive interface
2. A lot of possibilities
3. Embeded secruity features
4. Excellent customer support
2. A lot of possibilities
3. Embeded secruity features
4. Excellent customer support
What do you dislike about the product?
Lack of some connectivity features, like DNS only based IPSEC tunnel , without IP address
What problems is the product solving and how is that benefiting you?
Saving money and time
OpenVPN has been a great investment for our company
What do you like best about the product?
OpenVPN CloudConnexa is an excellent solution for our global team. It allows us to connect securely from anywhere, the platform is intuitive and easy to use, and their support team is truly outstanding.
What do you dislike about the product?
Some of the terminology on their support pages can be quite technical, which might make it challenging for non-technical users to navigate.
What problems is the product solving and how is that benefiting you?
We handle sensitive information and need a secure way to access our platforms. OpenVPN CloudConnexa provides a reliable solution, allowing our global team to connect securely from anywhere.
Review of OpenVPN Support
What do you like best about the product?
I've been truly impressed by the support team at OpenVPN. I reached out with a few questions via email, and the agents responded promptly with clear, friendly guidance. Their willingness to help made my day and boosted my confidence in using the product. I appreciate the genuine care they show for their users, and I feel supported every step of the way. This level of service makes OpenVPN a standout choice for anyone seeking secure, reliable connectivity.
What do you dislike about the product?
While I appreciate the friendly email support, I find the inability to speak with someone over the phone frustrating. I ended up getting bounced from one agent to another through emails, and it felt like my issue never reached a proper resolution. A direct call option would have streamlined the process and saved time.
What problems is the product solving and how is that benefiting you?
The ability to connect remotely
Cloud Connexa Features and Deployments
What do you like best about the product?
Easy to integrate to various network devices using IPSec.
Getting lot of new features added.
Quick response from customer support.
Getting lot of new features added.
Quick response from customer support.
What do you dislike about the product?
Unable to forcefully push the latest updates to the OpenVPN clients.
What problems is the product solving and how is that benefiting you?
VPN issues for all our employees
FAST & EFFICIENT
What do you like best about the product?
Easy to set up. With some brands is easy to link using the .ovpn file. With others is just a matter of using the .ovpn to create the certificates. I have been working over 3 year as a techinal support in my company and some often I have to ask for help. OpenVpn has provided one of the most fast&eficient support I have recieved.
What do you dislike about the product?
So far so good, been using OpenVPN CloudConnexa for a month already.
What problems is the product solving and how is that benefiting you?
I have remote sites that have is control system that I want to monitor. And OpenVpn has provided a safe way to get the data.
Best VPN Experience and Simplified Deployments
What do you like best about the product?
Simplified Architecture
Ease to Deploy the Remote Connectors.
Supports IPsec Integration
Quick Techinal support.
New Feature integration
Ease to Deploy the Remote Connectors.
Supports IPsec Integration
Quick Techinal support.
New Feature integration
What do you dislike about the product?
Loggin need to be improved. As of now it support direct intgration with few SIEM Tools. If we get live log trial that would be great.
What problems is the product solving and how is that benefiting you?
Solves our Remote Employess VPN requeirment.
Seamless VPN
What do you like best about the product?
The ease of connection to internet is great and the awesome security it provides is appreciated ! The connection is stable and never drops.
What do you dislike about the product?
N/A I dislike nothing about the software .
What problems is the product solving and how is that benefiting you?
Cloud open vpn solves the issue of restricted internet browsing.
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