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Great for running a helpdesk
What do you like best about the product?
- Integration with other platforms (e.g. JIRA)
- Quick backend interface
- Great search
- User roles/levels
- Customizable fields
- Quick backend interface
- Great search
- User roles/levels
- Customizable fields
What do you dislike about the product?
- Setting up triggers can be clunky
- UI can sometimes get messy
- UI can sometimes get messy
What problems is the product solving and how is that benefiting you?
Providing a seamless helpdesk platform for our large customer base. This saves us time and helps our clients.
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A good CRM to maintain customer data.
What do you like best about the product?
We can merge the tickets, search the customers details, it is very informative tool which help us to resolve the customer's issue.
What do you dislike about the product?
Some times tickets will not get opeped, rest is okay.
What problems is the product solving and how is that benefiting you?
It help us to track the customer's complaint and communicate with internal groups and resolve the issue.
Great customer supporting system
What do you like best about the product?
It has everything needed to connect with customers
What do you dislike about the product?
Cost increase is something we cant copup with
What problems is the product solving and how is that benefiting you?
Organized resolution of customer complaints. Every customer complaints are in one place and getting tracked, properly resolved. Also have configured live chat and KB for customer complaint resolution and self service.
Virtual support system within a company
What do you like best about the product?
Customers, Prospective clients, Vendors and employees all can be integrated at one place. All These features are extensively used and the framework of slack, call , sometimes social media buttons are very useful.
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
Usability is very high at different levels, majorly helpful for calling agent /support team
the concised modality of zendesk is really helpful
What do you dislike about the product?
Auto emails are very similar and they need to improved customized auto email message. I sense the customer support is good in US hours, may not be in APAC hours
What problems is the product solving and how is that benefiting you?
We use it for sales CRM, payment schedule is significantly well manged. Zendesk usability had been managing and organizing these conversations at one go. I am assuming the customer/client can find a real time solution rather than when the resource log in and respond to vendor/client query. This is really helpful
Good for customer support services
What do you like best about the product?
It helps in businesses management and streamline interactions over email chat, social media, and voice
What do you dislike about the product?
I had a bit hiccups in starting and later on time it eased up. Have faced downtime too.
What problems is the product solving and how is that benefiting you?
It streamlines workflows with automation, reducing repetitive tasks and improving my productivity. It also provides a self-service knowledge base, it helped me to resolve simple issues independently, which decreases ticket volume
Simple & Productive
What do you like best about the product?
I appreciate its simplicity and efficiency in helping me boost productivity in Customer Support. I cannot imagine my work without this app.
What do you dislike about the product?
I think the reporting and dashboards could be simpler and more user-friendly.
What problems is the product solving and how is that benefiting you?
helps streamline customer communication by consolidating multiple channels into one platform. This improves response times, ensures no inquiries are missed, and enhances overall customer satisfaction, making my workflow more efficient.
Review for Zendesk
What do you like best about the product?
Easy to use
Number of features
I use Zendesk on a daily basis
Number of features
I use Zendesk on a daily basis
What do you dislike about the product?
For new users, it might be a bit confusing, especially for those users who are not so tech-savvy people.
What problems is the product solving and how is that benefiting you?
In our organisation we are using Zendesk to resolve our customer queries, and it is working seamlessly. It's easy to use and the shortcuts and macros are specially very useful for the customers.
Likely the coolest support tool ever!!!
What do you like best about the product?
It allows user to complete multiple tasks and is very user friendly. It's so much better than the few other tools I've seen. The customization options are great! The customizations allow so easy way to implement.
What do you dislike about the product?
The only thing that I can think of that I don't like is that sometimes it just lags. Kind of like, slow processing.
What problems is the product solving and how is that benefiting you?
Zendesk provide our ticketing system, our agents work from Zendesk and this has improved the work speed and management that also improved our customer support speed and services. This is basically improving the business on a whole another level
Zensesk Support Suite: Facilitating Smooth Customer Support
What do you like best about the product?
Zendesk support suite is really helpful as we can communicate to the customer through the email, chat or call or can reslve their problem. It is great tool to put your efforts in right place.
What do you dislike about the product?
I ddon't hink so there is anything which i should not like about it beacause it is always helping me in my work.
What problems is the product solving and how is that benefiting you?
It is helping me to improve my interactions with customer also i can improve my performance through zendesk. There are some lovely features like if i am unable to provide solution at that time then i can put ticket on hold can resonse to the customer after some time and also keep it open.
Solución para mejorar la satisfacción del cliente y optimizar los flujos de trabajo.
What do you like best about the product?
What I like most about Zendesk Support Suite is that it brings together all channels like emails, chats, social media messages, calls, etc. in one place. It is natural and fast, and it is something that you will have organized right away. Additionally, you can customize it to close deals workflow with tickets and automation, conditional functions, custom fields, triggers, alerts, and much more, which allows you to save a lot of time.
What do you dislike about the product?
Even Zendesk Support Suite, which has many excellent features, can seem like a daunting addition to set up for teams that have never used a competing platform. One of the less favorable aspects of this solution is the financial limitations, which can exclude startup companies. To obtain full functionality and enjoy the known integrations, you will have to upgrade to a certain subscription level. Naturally, this amount of money is not exactly insignificant when added to the subscription fees. The price and limitations associated with Zendesk Suite should not deter you. Even so, the cost associated with one of the offerings does not overshadow equivalent options from other providers in our Support Software ranking.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has changed our lives when it comes to handling customer inquiries. Before, we had to deal with communications (email, chat, social media, whatever!) that made our processes slow and sometimes caused us to miss messages, leading to late responses to inquiries. With Zendesk, everything is in one place, and that gives us a lot of control and tracking of user conversations. The tools for automating ticket queues, reminders, etc., save us an enormous amount of time! In summary, we would say that: "it has helped us to be globally faster in responding to our customers and therefore strongly improving their satisfaction."
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